FAQ’s

How long will it take for my order to be made?

Each piece is handcrafted in my studio. The production time for bespoke orders vary from 6-12 weeks.

If you need your jewelry by a specific date, please be sure to leave a note on the bespoke form or contact me at alyssa@selenefinejewelry.com

Orders placed during the holiday season, may result in a longer production time.

What shipping options are available?

Insured, two day or next day shipping with signature required is standard. This is to ensure that the item you purchased arrives as safely and promptly as possible.

*Please note, I am not liable for any shipping delays made via UPS. I will always try to accommodate any requests and appreciate your patience and understanding.

Does the jewelry come with a box?

Bridal/engagement rings will come in a velvet or wood box, ready for gifting/proposal. Your choice of box will be discussed during the consultation.

All other jewelry will come in an embossed suede pouch that can be used for storage and travel.

Can I make a return/exchange?

Due to the handmade and custom nature of the jewelry, returns/exchanges are not available. If you are not satisfied with with your design, changes to the design can be made before the creation process.

How do I figure out my ring size?

The best and most accurate way for you get your ring size is by having a local jeweler professionally size you. You can also visit this page to see my sizing guide.

*Please note, this is just a guide and I cannot be held responsible for incorrect size determination.

What if my ring needs to be resized?

I am happy to resize any Selene ring for you; please message alyssa@selenefinejewelry.com for a resizing consultation. My resizing fee is $90 which includes insured, next day domestic shipping. Resizing takes approximately 5-7 business days.

Can my jewelry be repaired?

I will repair any piece purchased via selenefinejewelry.com. Repair fees apply. Due to my work being one-of-a-kind, I do not recommend bringing my work to another jeweler for repair, as they are not accustomed to working with my pieces.

Please contact me for a repair consultation at alyssa@selenefinejewelry.com

How do I care for my jewelry?

Each piece of Selene Fine Jewelry is created by hand and is delicate. To ensure your jewelry lasts for a long time, it is important to take care of it. The materials I use consist of 14k or 18k gold: yellow, rose, and palladium white, as well as a variety of ethically sourced gemstones. Each gemstone has different needs based on where it is on the Mohs Scale, which will be discussed when choosing materials.

My best advice for at home cleaning is a mild soap, soft toothbrush, warm water, and a polishing cloth. I do not recommend using any chemicals or cleaners.

What is palladium white gold?

Many people have a nickel allergy, yet most mass manufactured jewelry is created with it, but not here. Selene Fine Jewelry is created with palladium white gold. Palladium replaces the nickel, which makes it perfect for everyone to wear!

What are inclusions in Gemstones?

Inclusions can often be found in both, diamonds and colored gemstones. Inclusions are simply minor imperfections that make up the unique and natural characteristics of the stone. Every stone used in Selene Fine Jewelry is selected for its quality, durability, and character. Most minor inclusions in the stone are only seen with magnification and do not take away from the integrity of the stone; they just make your piece even more one-of-a-kind!